Over the past few years, more internal audit departments are seeking to shed their reputation as the company's monitors and provide more value and service to those they audit. But how does internal audit know if it's meeting those goals? Some are simply asking.
Borrowing a common tool of the customer service department, more internal audit departments are turning to customer satisfaction or exit surveys to gather feedback on audits from the auditees' perspective with an eye toward improving the audit experience and proving more value to process and function owners.
Many audit organizations have incorporated customer
satisfaction surveys into their audit process in an attempt to improve
service.
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Over the past few years, more internal audit departments are seeking to shed their reputation as the company's monitors and provide more value and service to those they audit. But how does internal audit know if it's meeting those goals? Some are simply asking.